Head of Environmental Operations
Hurricane Way, Norwich NR6 6EY, UK
Job Type
Permanent
Workspace
On-Site
About the Role
We have an exciting opportunity for a Head of Environmental Operations to join the Norwich City Service Limited (NCSL) team.
NCSL delivers services across Norwich and the surrounding areas in grounds maintenance, tractor contracting, fine turf management, cemetery operations, arboriculture, streets cleansing, waste, technical cleansing, specialist cleaning, and pest control.
In this role as Head of Environmental Operations, you will lead with a safety-first culture, embedding Lean principles and driving operational excellence, while developing and managing environmental services to deliver a safe, high-quality, efficient, and customer-focused service, ultimately ensuring a safe and well-maintained environment for the communities we serve.
Leading and embedding a safety-first culture, you will be responsible for strategic planning, operational performance, compliance, budget control, and continuous improvement across environmental services. You will have proven senior management experience in a similar service, along with strong knowledge of environmental operations and regulatory frameworks.
With excellent leadership and people management skills, you will have a track record of driving service improvements and innovation. Excellent stakeholder management and communication skills along with a comprehensive understanding of compliance and health & safety in environmental operations is also an essential requirement.
Working with us, you’ll enjoy:
• Competitive pay & salary sacrifice pension
• 27 days holidays plus bank holidays
• Christmas shut down period
• Investment in your learning and personal development
Closing date: Thursday 30th April 2026 - please note this vacancy may close earlier if a high number of applications have been received.
Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.
Requirements
Educated to degree level or equivalent professional experience in environmental services, operations management, or a related field.
Strong working knowledge of environmental operations, regulatory frameworks, and health & safety legislation.
Substantial senior leadership experience in a complex operational environment.
About the Company
Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer.
We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.
NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community.
Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.
Our industry has traditionally attracted more men — and we’re changing that!
We actively encourage applications from women