Fleet Coordinator (Internal Only)
22 Hurricane Way, Norwich NR6 6EY, UK
Job Type
Permanent
Workspace
On Site
About the Role
We have an exciting opportunity for an organised and detail-focused Fleet Coordinator to join Norwich City Services Limited (NCSL).
You will support the day-to-day management of NCSL’s fleet, plant, machinery and driver administration, ensuring records are accurate, up to date and compliant with relevant transport regulations. You will work closely with the Transport Manager, operational teams and external suppliers to support an efficient and reliable fleet service.
The role will involve managing driver hours, fuel cards, invoices, accident records, Notices of Intended Prosecution (NOIPs) and Penalty Charge Notices (PCNs). You will also maintain the fleet shared inbox, investigate discrepancies, support vehicle and driver compliance checks, and ensure documentation is securely stored in line with GDPR requirements.
The ideal candidate will have good organisational and communication skills, with the ability to maintain accurate records, manage competing priorities and handle sensitive information confidentially. You will be able to troubleshoot issues, investigate discrepancies and develop solutions to improve fleet operations.
You will have a good understanding of fleet management operations, vehicle manufacturers and suppliers, alongside knowledge of Operator Licence obligations, road transport law and drivers’ hours regulations.
You will be confident communicating with colleagues across different departments, suppliers and external partners, ensuring queries are dealt with promptly and information is shared accurately. You will also have good analytical and problem-solving skills, with the ability to assess information, identify issues and support effective decision-making.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace, part-time hours or a job share agreement will be considered.
Closing Date: Monday, 2 November 2026 – please note this vacancy may close earlier if a high number of applications have been received.
Please note, if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.
Requirements
Ability to troubleshoot issues and develop solutions to improve fleet operations
Experience managing fuel logistics, tracking driver hours, and conducting driving license checks in line with transport regulations
Good understanding of vehicle manufacturers, suppliers, and fleet management operations to navigate industry dynamics effectively
About the Company
Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer.
We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.
NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community.
Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.
Our industry has traditionally attracted more men — and we’re changing that!
We actively encourage applications from women